Frequently Asked Questions

Everything you need to know about our premium hair extensions and services.

What is the quality of the hair used in your extensions?

We use 100% Remy human hair, sourced ethically. This ensures the cuticles remain intact and aligned, providing a natural shine and preventing tangling for long-lasting wear.

How long does shipping take for international orders?

International orders typically take 7 to 12 business days to arrive, depending on your location and local customs processing times.

Can I color or heat-style my hair extensions?

Yes, because our extensions are made from real human hair, you can use heat styling tools and professional hair dye. We recommend using a heat protectant spray to maintain the hair's longevity.

What is your return and exchange policy?

We offer a 14-day return policy for unopened and unused products in their original packaging. For hygiene reasons, we cannot accept returns on extensions that have been worn or tampered with.

How do I choose the right shade for my hair?

We offer a color matching service! You can upload a photo of your hair in natural lighting to our website, and our experts will recommend the perfect shade for a seamless blend.

Which payment methods do you accept?

We accept all major credit cards, PayPal, and various 'Buy Now, Pay Later' options to make your shopping experience convenient and secure.